FAQ

If you'd like to request a refund, please contact our support team. They'll review your case and provide clear instructions on the next steps. Refunds are processed once all required information is received.

Visit our refund policy page for more info.

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. As we ship all around the world, delivery times may vary depending on your location.

Visit our delivery times page for more info.

We offer free shipping for every order, no matter where you live. Choosing our products is already enough. That's why we cover it.

No. The total you see at checkout is the final amount — no extra charges for delivery.

Delivery times depend on your location. Most orders arrive on time.

Absolutely. Once your item is shipped, you'll receive a tracking number so you can follow your package from us to its destination.

Yes, we ship worldwide at no additional cost.

If something takes longer than expected, our support team will help you track it down and make sure it arrives safely.

Natural leather absorbs dye differently batch by batch. Lighting and screen settings also affect perception. We aim for accurate photos, but small tone variations are normal for genuine leather goods.

Natural leather softens with use, but we reinforce stress points, bases, and straps to maintain structure. For storage, keep the bag stuffed and away from direct sunlight to prevent warping.

Yes. We check stitching tension, hardware alignment, zipper movement, and interior lining integrity. This reduces defects and ensures consistency across orders.